Hemway service policy:
Hemway adhering to the "service is satisfied" concept, and follow the "customer satisfaction first" purpose, and constantly improve the quality of customer service. To ensure that all customers using Hemway products receive satisfactory professional services.
Service tenet: customer satisfaction first
Service guarantee: strictly abide by the "Three Guarantees" Regulations of the state
Convenient service: service network covering the whole country
Customer service: answer customer's inquiries about products and services, accept all product repairs, and resolve customer service complaints
Customer opinion processing: settling or putting forward a clear solution within 2 working days
Service quality assurance: a return visit to all installations and maintenance services
First, service promise: patient, careful, quick action
Patient: in the service process always maintain patience, do not bother to answer questions, 100 not tire
Careful: meticulous service for customers, do not miss a problem, do not pass a detail
Quick action: help the customer to solve the problem at the fastest speed during the service process
Two, service hotline
Service hotline: 400-882-5552
Three, after-sales service content
1, guide consumers to install and debug products;
2, according to consumer requirements, the use of technical guidance and other aspects;
3. Responsible for maintenance service;
4, the product of "Three Guarantees, the guaranteed repair, replacement and return;"
5, deal with consumers call, visit, answer consumer advice.